Privacy Policy

Disclaimer

PLEASE READ THIS PRIVACY POLICY CAREFULLY TO UNDERSTAND HOW WE TREAT YOUR PERSONAL INFORMATION AND WHAT CHOICES AND RIGHTS YOU HAVE IN THIS REGARD. IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, YOU SHOULD NOT ACCESS OR USE THE SITE OR iSOFTWARE PATIENT PORTAL OR iHEALTHCONNECT OR ENGAGE IN COMMUNICATIONS WITH US CONCERNING OUR SERVICES.

Overview

iSoftware Corporation dba iSoftware Health (iSoftware Health) is committed to protecting your privacy and the security of the information you entrust with us. This privacy policy (Policy) discloses iSoftware Health's information gathering and dissemination practices. Your use of iSoftware Health Patient Portal and iHealthConnect is governed by the terms of this Policy, and by using or accessing iSoftware Health Patient Portal and iHealthConnect you agree to be bound by this Policy.

How the Health Information in iSoftware Health Patient Portal and iHealthConnect is Obtained

iSoftware Health Patient Portal and iHealthConnect provides a view into your healthcare provider's (Provider's) Electronic Medical Record (EMR) and allows you to communicate securely with your Provider. iSoftware Health Patient Portal and iHealthConnect does not separately maintain or manage your personal health information that is visible to you from within the EMR. The information available for you to view through iSoftware Health Patient Portal and iHealthConnect is not a comprehensive view of all the data in your Provider's EMR.

Information You Contribute to iSoftware Health Patient Portal and iHealthConnect

When you enter information in iSoftware Health Patient Portal and iHealthConnect, that information is stored in your Provider's EMR where it is accessible to members of your Provider's care team and staff based on your Provider's policies and procedures. Information that becomes a part of your Provider's EMR remains in your Provider's EMR even if you should stop using iSoftware Health Patient Portal and iHealthConnect.

Sharing Your Personal Health Information

It is your choice to share your information that is accessible through iSoftware Health Patient Portal and iHealthConnect.

When you share information from iSoftware Health Patient Portal and iHealthConnect with another individual, you acknowledge and accept responsibility for the decision to provide them access to potentially sensitive information.

How We Use Your Information

• Personal Information — iSoftware Health maintains limited information about you, such as your name, date of birth, and medical record number, during your use of iSoftware Health Patient Portal; such information is maintained to ensure you are connected to your medical record. iSoftware Health Patient Portal uses your iSoftware Health Health identity (user name and password) to confirm your identity when you sign into iSoftware Health Patient Portal and iHealthConnect.
• Site Usage Information — Site usage information may be used by iSoftware Health or its partners to support analysis in support of healthcare research, iSoftware Health Patient Portal and iHealthConnect management initiatives, and understanding of the iSoftware Health Patient Portal user base to enable iSoftware Health to enhance iSoftware Health Patient Portal. Site usage information is de-identified, meaning your personally identifiable information is removed and cannot be connected to you in any way.
• IP Addresses (Server Log Information) — An IP address is a number automatically assigned to your computer whenever you access the Internet. All computer identification on the Internet is based on IP addresses that allow computers and servers to recognize and communicate with each other. iSoftware Health Patient Portal collects IP addresses in order to administer the system, understand and manage site access, and analyze use and demand. iSoftware Health Patient Portal and iHealthConnect also uses IP addresses to identify individuals violating the iSoftware Health Patient Portal Terms of Use or who are threatening the service, site, content, users, or others.

Use of Cookies and Single-Pixel GIF Files

iSoftware Health Patient Portal places a text file called a 'cookie' in the browser files of your computer. Cookies are pieces of information that a website transfers to an individual's hard disk for record-keeping purposes. iSoftware Health Patient Portal and iHealthConnect uses cookies during your online session to deliver content specific to your interests. Cookies allow iSoftware Health Patient Portal to more efficiently deliver the information you want. The cookies do not contain personal information. If you disable cookies in your browser, you will be unable to log into iSoftware Health Patient Portal. In addition to cookies, some web analytics tools used by iSoftware Health Patient Portal place a single-pixel GIF file on a computer as a tracking indicator.

Deleting Your iSoftware Health Patient Portal Connection

Should you decide that you no longer wish to use iSoftware Health Patient Portal, you may delete your connection to iSoftware Health Patient Portal from within your iSoftware Health Health account. This removes your access to iSoftware Health Patient Portal and iHealthConnect by removing iSoftware Health Patient Portal's ability to use your iSoftware Health Health identity (user name and password) for sign-in. Deleting the connection does not notify your Provider that you no longer wish to receive communications in iSoftware Health Patient Portal. You must contact your Provider to notify him or her that you no longer wish to receive communications via iSoftware Health Patient Portal.

Children's Privacy Protection

iSoftware Health Patient Portal is not designed for or targeted at children. iSoftware Health will not knowingly collect and maintain personally identifiable information from children under 13 years of age.

The Children's Online Privacy Protection Act ("COPPA"), as well as other data privacy regulations, restrict the collection, use, or disclosure of personal information from and about children on the Internet. Our Site, App, and Services are not directed to children under the age of 13, nor is information knowingly collected from children under the age of 13. No one under the age of 13 may access, browse, or use the Site or App or provide any information to us. If you are under 13, please do not use or provide any information on the Site or App (including, for example, your name, telephone number, or email address). If we learn that we have collected or received personal information from a child under the age of 13 without a parent's or legal guardian's consent, we will take steps to stop collecting that information and delete it. If you believe we might have any information from or about a child under the age of 13, please contact us via the "Contact Us" details provided at the end of this Policy.

For more information about COPPA, please visit the Federal Trade Commission's website at: https://www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/childrens-online-privacy-protection-rule.

Compliance

iSoftware Health regularly reviews its compliance with this Policy. If you have any concerns about how iSoftware Health treats personal information, you may give notice to iSoftware Health at any time by email or letter delivered by first class postage prepaid U.S. mail or overnight courier to the following address:

Modifications

iSoftware Health may change this Policy at any time without advance notice to you. However, iSoftware Health will take reasonable steps to notify you of material changes it makes to the Policy. You are responsible for regularly reviewing this Policy. Your continued use of iSoftware Health Patient Portal and iHealthConnect constitutes your acceptance of the revised terms.